Radiant Divine will provide 1 ( ONE) complamentry consultation at their initial appointment and receive a full treatment and or skin treatment plan. Future consultations will be assessed a consultation fee of $50.
Cancellation of an Appointment:
In order to be respectful of the needs of other patients, please be courteous and call Radiant Divine Medical Spa’s office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance. Cancellations under 48 hours will be assessed a $50 cancellation fee regardless of the reason and may require a deposit on future appointments. Appointments are in high demand, and your early cancellation will allow other patients to get in for treatment.
How to Cancel Your Appointment:
To cancel your appointment, please call us anytime at 440 630 9430 If you do not reach the receptionist, you may leave a detailed message with our answering service and the message and time will be recorded. If you would like to reschedule your appointment, please leave your name and phone number.
No Show Policy:
A “no-show”, is a patient who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show” and a $50 charge and a deposit will be required for future appointments. The deposit will be counted as a retainer towards future appointments. This includes arriving 15 minutes after your scheduled appointment. After the first occurrence, the patient must prepay for scheduled services.
Due to the nature of our schedule and to not disrupt the daily flow, any and all coupons or points MUST be converted into your rewards redeemable voucher PRIOR to your appointment. We will NOT create your coupon, reset your password or activate rewards for you in any way. If converted rewards or points are not presented PRIOR to treatment, we will not be able to accept them for that appointment. We will NOT be liable for expired points or coupons in any way If you do not have your coupon available at your appointment and they expire.
Our patients’ safety is our primary concern. To ensure a successful injection experience, our policy does not permit children in any treatment room.
Select products may be returned within 10 days of purchase with receipt. Treatment series, packages and gift certificates are non-refundable.
If you no longer wish to complete a package series, any remaining funds may be transferred towards another service at the discretion of RDMS. No cash or charge refunds will be given. PER REGULATIONS, WE CANNOT ACCEPT ANY RETURNS ON MEDICAL ( RX) PRODUCTS). PLEASE ASK YOUR PROVIDER IF YOU HAVE ANY RETURN QUESTIONS PRIOR TO PURCHASE.
We do not offer refunds on ANY services rendered for any reason.
Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at Radiant Divine Medical Spa, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Radiant Divine Medical Spa within 12 months of the original purchase date.
All injectable & service treatment sales but not limited to (Botox, Juvederm, Radiesse, Restylane, Kybella, Sculptra & Vieveve) are final; refunds or credits cannot be offered once treatment is completed.