Radiant Divine Medical Spa Policies:
Radiant Divine will provide 1 ( ONE) complamentry consultation at their initial appointment and receive a full treatment and or skin treatment plan. Future consultations will be assessed a consultation fee of $50.
Cancellation of an Appointment:
In order to be respectful of the needs of other patients, please be courteous and call Radiant Divine Medical Spa's office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Cancellations under 24 hours will be assessed a $50 cancellation fee. Appointments are in high demand, and your early cancellation will allow other patients to get in for treatment.
How to Cancel Your Appointment:
To cancel your appointment, please call us anytime at 440 630 9430 If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number.
No Show Policy:
A “no-show”, is a patient who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show” and a $50 charge and a deposit will be required for future appointments. The deposit will be counted as a credit towards services. This includes arriving 15 minutes after your scheduled appointment. After the first occurrence, the patient must prepay for scheduled services.
Our patients' safety is our primary concern. To ensure a successful injection experience, our policy does not permit children in any treatment room.
Select products may be returned within 10 days of purchase with receipt. Treatment series, packages and gift certificates are non-refundable.
If you no longer wish to complete a package series, any remaining funds may be transferred towards another service at the discretion of RDMS. No cash or charge refunds will be given. PER REGULATIONS, WE CANNOT ACCEPT ANY RETURNS ON MEDICAL ( RX) PRODUCTS). PLEASE ASK YOUR PROVIDER IF YOU HAVE ANY RETURN QUESTIONS PRIOR TO PURCHASE.
We do not offer refunds on ANY services rendered.
Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at Radiant Divine Medical Spa, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Radiant Divine Medical Spa within 12 months of the original purchase date.
All injectable treatment sales but not limited to (Botox, Juvederm, Radiesse, Restylane, Kybella and Sculptra) are final; refunds or credits cannot be offered once treatment is completed.